Technical Capabilities
Advanced natural‑language models parse each message to identify the user’s underlying intent, enabling precise routing and relevant responses.
The bot retains conversation state across multiple turns, remembering user preferences and prior queries to deliver coherent, human‑like dialogs.
Expose webhook endpoints and SDKs that let you trigger external APIs, fetch data, or update records in real time from within the chat flow.
Built‑in language detection and translation layers let the bot converse fluently in over 30 languages, automatically switching as needed.
Real‑time sentiment scoring flags frustration, satisfaction or urgency, allowing the bot to adapt tone or trigger human escalation.
Dashboards stream live metrics—session length, drop‑off points, intent distribution—to help you optimize the conversational flow.
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A conventional chatbot follows predefined scripts and keyword matching. It can handle simple FAQs, but struggles with nuanced questions, multilingual support, and context retention. Users often encounter dead‑ends, repeated prompts, and delayed handoffs to human agents, leading to frustration and higher support costs.